Vendor Policy

At Nuvozil, we are committed to maintaining a professional, transparent, and mutually beneficial relationship with our vendors. Our Vendor Policy ensures that all vendors understand their responsibilities and can succeed in delivering the best products and services to our customers.

1. Vendor Eligibility

• Vendors must sell locally made products that align with Nuvozil’s mission of promoting local craftsmanship and creativity.
• All products must comply with local laws and regulations.

2. Product Listing

• Vendors are responsible for accurately describing their products, including high-quality images, clear descriptions, and correct pricing.
• Any misleading or false information about a product is strictly prohibited.

3. Order Fulfillment

• Vendors must ensure that products are prepared and ready for delivery within the agreed-upon timeline.
• Nuvozil will handle the final delivery process after the product is ready.

4. Product Quality

• Vendors must uphold high standards of quality for all listed products.
• Products that fail to meet quality standards or receive consistent negative feedback may result in a review or suspension of the vendor account.

5. Payments

• Payments will be processed within a specified timeframe as detailed in the Vendor Agreement.
• Vendors will only receive payments after the successful completion of orders.

6. Prohibited Products

• Vendors are not allowed to list illegal, counterfeit, hazardous, or restricted items on the platform.
• Nuvozil reserves the right to remove any product that violates this policy.

7. Customer Service

• Vendors are expected to respond promptly to customer inquiries or concerns regarding their products.
• Maintaining a professional and respectful tone in all communications is mandatory.

8. Vendor Account Maintenance

• Vendors are responsible for keeping their account information, product listings, and inventory up to date.
• Any changes to business details, such as contact information, must be communicated to Nuvozil immediately.

9. Termination of Vendor Agreement

• Nuvozil reserves the right to terminate vendor accounts that violate this policy, engage in fraudulent activities, or fail to meet the platform’s standards.

10. Dispute Resolution

• Vendors must cooperate with Nuvozil to resolve any disputes with customers or the platform in a fair and timely manner.

By joining Nuvozil, vendors agree to comply with the terms outlined in this policy. This ensures a smooth and professional experience for both vendors and customers.

For questions or concerns about this policy, please contact us.